Stair Lift Installation and Service Guide for Consumers
Installing a stairlift (a.k.a. chair lift) is a popular solution for helping people with mobility challenges navigate stairs safely at home. The right stairlift, installed professionally and used correctly, boosts independence and helps to prevent injuries.
It’s essential to do your research before purchasing a stairlift and make sure you understand details such as warranties and eligibility for buyback. Whether you are new to the world of stairlifts or already have a basic grasp on how they work, informing yourself about the installation process and service requirements will set you up for success.
The Stairlift Installation Process
The stairlift installation process is straightforward, so take a deep breath. Here’s a step-by-step breakdown of what to expect:
Step One: Evaluation and Measurement
After an initial consultation over the telephone, a mobility equipment technician will visit your home. They will inspect your stairs and ascertain which type of stairlift would work best with your stairs.
They will take precise measurements of your stairs, including the length of each run of steps and the number of landings or turns. They may also ask for the user’s weight and measurements to make sure they recommend models with the strength to carry him or her safely.
Step Two: Stairlift Selection
Your dedicated technician will guide you in selecting the right stairlift model according to the measurements they took. They will advise you whether you need a straight or curved stairlift, or perhaps a series of straight stairlifts if there are landings or turns. Depending on who will be riding the stairlift and their weight, they may recommend a heavy-duty model.
Other factors will also be taken into account, such as whether you desire a swivel seat, a powered footrest, or colors that match your interior design.
Tip for Stairlift Users Who Live With Others: The stairlift user and other household residents should all be involved in the decision-making process. Research shows that this is key to the technology being accepted by both the user and others who live in the home.
Step Three: Choose a Supplier
Always choose a supplier that provides installation and ongoing guidance from certified mobility experts. Find a trustworthy mobility equipment provider by:
Checking reviews on their website or third-party sites
Contracting a locally owned stairlift service
Checking to see if they offer extended warranties
Making sure they offer a range of stairlifts from reputable manufacturers
Asking the supplier to explain your options as far as renting vs purchasing a stairlift
Picking the right stairlift installation company is one of the most important steps in the process. If you feel confident and heard every time you have a doubt or question about stairlifts, this is a good sign that you are working with a trustworthy company.
Step Four: Preparation
Your technician will make sure your staircase is clear before installation. It’s helpful if you clean up anything that could block the stairlift from operating smoothly before they arrive.
Installation may take anywhere from a few hours to an entire day, depending on how complex your staircase is. Household members should prepare to steer clear of the stairwell while the technicians are working.
Step Five: Installation Day
Mobility equipment techs will install a rail system on your staircase. These rails are screwed into the stair treads directly. Brackets are then attached securely to the bottoms of the rails.
After the rails are secure (technicians will double and triple-check this), your chosen stairlift model will be mounted and connected to a power source. If your stairlift is battery-operated, it will power up immediately.
Step Six: Calibration and Test Drive
After your stairlift has been installed, your technician will check its calibration. This requires adjusting the speed, acceleration, and other settings to ensure smooth movement along the rails.
Next is the fun part. Your professional mobility equipment technician will demonstrate how to use your stairlift safely. The intended stairlift user will “test drive” the lift, making sure the ride feels comfortable and smooth. The technician will also make sure you are familiar with safety features such as the seat belt and emergency stop buttons.
You will then be left with a usage checklist for the reference of the stairlift user and/or their caregivers. This checklist will include essential pre-ride checks. Our stairlift battery guide is also helpful to keep close to the equipment.
How Much Does Stairlift Installation Cost?
The cost of stairlift installation will vary depending on your stair type. An installation technician will consider the size, height, and width of your staircase. Here’s a quick overview:
Straight Stairlift Installation: Installing a straight stairlift generally costs less than installing a curved stairlift. Prices range from around $4,000 to $8,000. This includes the cost of the stairlift itself as well as installation.
Curved Stairlift Installation: Installing a curved stairlift is typically more complex than installing a straight stairlift because it needs to be fitted to the exact curves of your stairwell. Expect prices (including the stairlift) to start at $10,350 and go up to $25,000.
Rental Options: Stairlift rentals are a budget-friendly option for short-term use. Our straight stairlift rental rate is $199/month, with an initial $699 fee covering delivery, installation, and removal.
Stairlift Servicing and Maintenance
Stairlift servicing, repairs, and maintenance extend the life and performance of your stairlift. Ask your mobility equipment technician what is included in your stairlift service and maintenance checks.
Top mobility equipment providers typically offer the following services:
Diagnostic checks using the latest technology and mechanical know-how to troubleshoot problems.
Lubricating moving parts that are sticking or being obstructed by an unknown object.
Checking all bolts, screws, brakes, and safety sensors.
Inspecting your connection sources, such as batteries or electrical wires.
It’s equally important that you keep your stairlift clean and operating smoothly. This should be done by wiping down the seat, arms, and rails with a cloth weekly.
Ask your mobility equipment provider what cleaners they recommend for your stairlift, as certain products could damage the surface. If you notice any damage, loose parts, or peculiar noises coming from your stairlift, contact your stairlift provider immediately.
Trying to fix complex issues yourself is often dangerous. Many mobility equipment companies will offer home visits to diagnose stairlift problems. Once a technician knows what the main issue is, they will outline the options available to get your stairlift back up and moving efficiently.
Stairlift Installation FAQs
Here are the answers to your most burning questions about installing a stairlift.
How long does installation take?
Straight stairlifts take around two hours to install. A more complex stairlift, such as a curved stairlift, could take up to four hours or even an entire day to install. Patience is key to ensuring a secure result.
Can stairlifts be installed on any type of stairs, and what is the cost?
Yes, stairlifts can generally be fitted to any stairs. However, the final stairlift cost will vary depending on the kind of system required. Prices (on average) range from $4,000 to $25,000.
Is the stairlift battery-powered?
Most stairlifts are battery-powered; however, some use an electrical outlet. A battery backup ensures your stairlift will still operate if there is a power outage.
Do I need to move furniture before installation?
Yes, it’s best to clear the stairs and landing for safe installation.
Can I rent a stairlift?
Yes. Rentals offer an economical way to gain access to a stairlift for a short period, with prices as low as $199 a month (not including installation or stairlift removal costs).
Can I remove my stairlift in the future?
Yes, you can remove your stairlift in the future. Small holes in the stair treads may remain. There is a risk of unnecessary damage occurring during stairlift removal if the process is not done by professionals.
How often should a stairlift be serviced?
Stairlifts should be serviced annually, or sooner if an issue comes up. It’s always best to ask your mobility equipment provider for their servicing and maintenance recommendations.
Prepare for Success With Your New Stairlift
Understanding the process and costs associated with stairlift installation will help you prepare effectively. Below is a snapshot of the steps to ensure smooth and safe stairlift installation:
Consult a mobility equipment company and have a technician visit your home.
Have the technician measure and evaluate your stairs to ensure a proper fit.
Determine whether you want to buy or rent a stairlift by going over your options.
Prepare for stairlift installation by removing any obstructions from your stairwell.
Test drive your stairlift after installation, making sure you are familiar with the system.
Ask your technician for a usage checklist for basic operation and troubleshooting.
Ask for clarity about warranties and maintenance checks.
Follow the recommended cleaning and servicing schedule consistently, and contact your supplier for help with repairs and stairlift removal when it’s no longer needed.
A staircase shouldn’t be an obstacle for an older person seeking independence. A professionally installed stairlift will help them go up and down the stairs safely for years to come.